Complaint and Dispute Resolution Guidelines
Last updated: April 16, 2026
Oden, LLC ("we", "us", "our") takes user complaints and feedback seriously and is committed to responding promptly and appropriately.
1. Complaint Handling Process
Complaints and feedback are handled through the following process:
- Receipt: We accept inquiries via contact form (we aim to reply within 3 business days)
- Investigation and Review: We review the matter and consider appropriate steps
- Response and Resolution: We communicate the outcome and any action taken
2. Dispute Resolution
In the event of a dispute with us, we will first seek resolution through good-faith negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the Kagoshima District Court and resolved under Japanese law.
3. Consumer Advice
If your complaint with our service remains unresolved, you may also seek assistance from public consumer protection organizations.
4. Contact
For complaints and feedback, please contact us via the form below: